About the role
The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations.
Your tasks will include:
Solve and handle incoming tickets in the Service desk
Monitoring of SLA compliance within the department
Resolve problems or escalate as necessary in a timely manner
Provide IT support related to hardware and software including remote assistance
Perform user account administration in various systems
Review and update Service Desk knowledgebase regarding processes and procedures
Asset management and tracking for hardware
Work with third-party suppliers as needed
Be able to install standard IT equipment in a datacenter rack, with assistance if needed
About the company
VeeamĀ®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.