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Desktop Support Engineer

Min Experience

5 years

Location

Bangalore, India

JobType

full-time

About the role

The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems. We would like to see a reliable candidate who can analyze and deal with non-standard situations. Your tasks will include: Solve and handle incoming tickets in the Service desk Monitoring of SLA compliance within the department Resolve problems or escalate as necessary in a timely manner Provide IT support related to hardware and software including remote assistance Perform user account administration in various systems Review and update Service Desk knowledgebase regarding processes and procedures Asset management and tracking for hardware Work with third-party suppliers as needed Be able to install standard IT equipment in a datacenter rack, with assistance if needed

About the company

VeeamĀ®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Skills

active directory
microsoft office
windows 11
macos
service desk
it support
hardware
software
remote assistance
user account administration