Customer Support Specialist (SaaS) - Contractor Argentina

Provide friendly, solution-oriented support to vcita users via Zendesk tickets, live chat, Zoom, and phone — always aiming to deliver an excellent customer experience. Respond to a wide range of customer questions and challenges, from account setup to troubleshooting issues, with empathy, patience, and professionalism. Recreate and replicate user-reported issues to better understand problems and provide accurate, effective solutions. Collaborate with teammates and cross-functional partners to resolve more complex tickets and ensure every customer feels heard, supported, and valued. Capture and share customer feedback, bugs, and feature requests with our R&D team to help improve the vcita experience for all users. Continuously grow your knowledge of the vcita platform so you can confidently guide customers and contribute to team learning.

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. With vcita, you can track and perform all your daily tasks, from the "first hello" to the last invoice: Charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment reminders - all in a few simple clicks, from one single app. vcita includes an online CRM to manage all client communications, online scheduling, online payments, email & SMS campaigns, lead-generating website widgets, and everything a small business needs to drive more business and provide excellent client service.