| Job Role/ Title: | Customer Executive/Sr. Customer Executive | Level: | M01/M02 |
| Business Unit: | Any | Function: | Sales |
| Country: | India | Work Location: | Any |
| Reporting Manager: | ASM | Manager’s Manager: | HOS |
| Matrix Manager: | | Team Size: | 8-10 |
| | | No. of Direct Reportees: | 8-10 offroll (PSR) |
| Accountabilities Scope of work |
| To achieve the monthly sales volume target as per Annual Operating Plan decided by the management. This will include the following: Volume target for the month YAGO (Year Ago) for the month AOP percentage growth for the month Distributor wise target for the month
|
| Ensure all the Racks/Visi/Product placement against according to the market execution plan Manage stock levels to ensure continuous availability and regular rotation of products in the outlets Ensure maximum in-store visibility by continuously monitoring the stock placement in the assigned outlets |
| To ensure Urban hub and spokes additions as per the plan by regularly monitoring the following parameters: Key outlets additions Visi placement New accounts opened
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| Review & ensure distributor stock against norms by conducting Physical Verification Timely review Distributor systems & stock and resolve issues in the market (if any) |
| Training PSRs to handle accounts independently by ensuring PSR training man-days are as per the plan Also monitoring PSR attrition |
| |
| External Interfaces | Internal Interfaces |
Distributors, Retailers | ASM, HOS, PSR |
5, EDUCATION & EXPERIENCE
Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet minimum requirements for this Job..
Education Qualification (Highest) with Target Institute(s) | Any Graduate/Post Graduate |
Desired Certifications: | |
Experience Range: | At least 1-5 years |
| Desirable experience: | Experience in Sales & Marketing (Preferably in FMCG sector) |
| Skills | Description | Proficiency Level (General Awareness; Working Knowledge; Functional Expert, Mastery) |
Functional Skills
| - Proven experience as a Sales Executive or relevant role
- Ability to understand opportunities in the market and act quickly on them.
- Ability to quickly grasp and adapt to the business
- High Ability to implement strategies and concepts
| Functional Expert |
Behavioral
Skills
| - Good Interpersonal Skills
- Good Communication Skills
- Excellent team management skills
- Self-motivated with a results-driven approach
- High level of confidence and strong focus on delivering results with high drive and energy
| Expert |