Vanta Billing Specialist

As the Billing Specialist at Vanta, you will own the customer billing lifecycle ensuring operational excellence in accuracy of customer invoicing, cash receipts and provide excellent customer service to external and internal customers In this high-volume role, the Billing Specialist I is prioritizing tasks and using critical thinking to complete work Maintaining accurate customer records and timely collection of accounts is critical to Vanta's continued growth As the Billing Specialist I, you will be responsible for timely correspondences with our external and internal customers Provide billing support to our customers through Zendesk with timely responses and resolutions to their inquiries within the established SLAs Investigate, address, and resolve customer billing issues. Work with customers (internal and external) to implement corrective actions to minimize or eliminate recurrence in the future Daily entry and distribution of customer invoices, order form review, and changes in customer information Support cross functional and billing initiatives and projects

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