Operations Manager

**Location** Bangalore **About Vance** Vance is a game-changing global neobank aimed at creating a seamless banking experience that transcends borders. We are backed by influential venture capitalists like Hummingbird Ventures, Y Combinator, Global Founders Capital, Soma Capital, and are on a mission to simplify global banking as easily as booking an Uber. At our core, we're building a platform to be a one-stop-shop for banking across boundaries, making it effortless for customers to access banking and financial products in any country. We're a diverse, dynamic team of 25, operating with the energy of a startup and the agility of a sports team. With innovation, hustle, and collaboration at our core, we're connecting banking infrastructure around the globe to build a unified human-first experience for everyone, regardless of where they are on the globe. Discover more about our work, our ethos, and our vision on our website, . **Location** Bangalore || In-Office ****About the Role**** We’re searching for a highly capable Operations Manager to lead and optimize our operational processes. Your strategic oversight will be crucial in enhancing efficiency, driving performance, and ensuring operational excellence at Vance. ****What You’ll Do**** * **Leading Continuous Improvement Initiatives:** Identify inefficiencies, streamline processes, and implement best practices across Vance to drive operational excellence. * **Developing and Deploying Standardized Processes:** Create and implement automated solutions to support Vance’s growth and ensure consistency in operations. * **Analyzing Existing Workflows:** Evaluate current workflows to identify areas for improvement, implement changes to enhance efficiency, and ensure scalability. * **Leveraging Data Analytics:** Use data analytics to identify opportunities for improvement, make informed decisions, and drive business performance. * **Liaising with Stakeholders:** Collaborate with internal and external stakeholders to ensure operational excellence and alignment with Vance's goals. * **Delivering Excellent User Journey:** Ensure a seamless end-to-end user journey within the app, maintaining excellent adherence to service levels as per commitments to users and regulators. * **Maintaining Budget and Resources:** Manage costs and resources within budget, drive efficiencies through automation, simplification, and AI to meet targets. * **Identifying System Gaps:** Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate risks. * **End-to-End Communication and Resolution:** Own end-to-end communication and resolution with partners and internal support teams to solve queries and ensure seamless operations. ****What We Want**** * Demonstrated ability to manage multiple partners and complex operations efficiently. * Proven capability in creating and implementing processes and structures to streamline operations. * Experience working in a banking environment and FinTech is required. * Experience in payment operations such as card processing operations for banks, payment gateway reconciliation, etc. is desired. ****Who You Are**** * **Strategic Thinker:** Proven ability to develop innovative and effective operational strategies. * **Data Savvy:** Strong analytical skills, capable of interpreting data to drive decisions. * **Industry Aware:** Preferably with knowledge of or experience in the fintech landscape. * **Global Mindset:** Experience or deep understanding of Western and/or Middle Eastern markets is a plus. * **Impactful Work:** Your strategic insights and execution will be key to Vance’s global growth. You'll directly contribute to transforming the fintech landscape. * **Career Growth:** In this role, you'll be at the forefront of Vance's expansion strategies, providing you an unparalleled career development opportunity. * **Resourceful Work:** Your role is directly tied to Vance's success; hence, we offer competitive compensation and benefits that reflect the pivotal nature of your contributions. * **Dynamic Work Environment:** We foster a culture of innovation, dialogue, and career development. * **Impact & Recognition:** Your contributions will create lasting impacts on a global scale. * **Commitment to Diversity and Inclusion:** Merit, competence, and performance are our only criteria for career progression. If you’re an expert in driving operational excellence and efficiency, and you're looking to make waves in the fintech industry, we’d love to hear from you.

Internet first bank offering international banking solutions for NRI