About the role
Valley Contax, Inc. improves people's vision by manufacturing the world's best gas permeable contact lenses. We're headquartered in Eugene, OR and have employees throughout the United States. Visit valleycontax.com for more information. Our growing company seeks a remote, full-time career-oriented M-F Customer Service Representative to join our team. There is opportunity for training in consultation upon completion of CSR training and demonstrated proficiency in customer service. On-the-job training is extensive. Computer and remote equipment (headset) is provided by employer. We pay $55/mo toward your internet connection costs.
Shift: M-F 8:45am-5:15pm Pacific Coast Time/M-F 11:45am-8:15pm Eastern (we are firm on this schedule)
Essential Duties and Responsibilities include but are not limited to:
Responding efficiently, accurately, and politely to customer calls, live chats, faxes, and email correspondences in a fast paced, high call volume environment;
Assisting customers with general questions regarding products and services including taking, entering and tracking orders, explaining our warranty policy, and directing customers to resources available on our website;
Performing related duties as assigned by a team leader or manager;
Demonstrated proficiency in customer service prior to proceeding with consultation training;
Maintaining regular, punctual attendance;
Maintaining compliance with all company policies and procedures.
Education and/or Work Experience Requirements:
Excellent verbal and written communication skills;
Excellent computer proficiency (MS Office – Word, Excel and Outlook and other internally used software programs);
Ability to use an order processing system and multi-line phone system;
Ability to work under pressure and meet deadlines, while maintaining a positive, encouraging and respectful attitude;
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices;
Have attention to detail and flexibility to handle custom account needs.
Requirements:
Reliable and adequate internet connection (we pay $55/mo toward your internet costs);
Ability to maintain regular, punctual attendance;
Ability to communicate clearly and professionally on the telephone;
Proficient computer and data entry skills.
About the company
Valley Contax, Inc. is headquartered in Oregon's beautiful Willamette Valley. We are a leader in the gas permeable contact lens manufacturing industry and we make the world's best gas permeable contact lenses.
