UX Practice Lead | Immediate Joiner | WTC Kharadi, Pune |
zimetrics
- Location
- Pune District, Maharashtra, India
- Job type
- Full-time
Required skills
- cross-functional
- end-to-end
- information architecture
- user research
- user-centered design
About the role
zimetrics
Website:
zimetrics.com
Job details:
Key Responsibilities
- Build and lead the UX function.
- Define the vision, structure, and operating model for UX at Zimetrics.
- Hire, mentor, and grow a strong team of UX and product designers. Establish ways of working, quality standards, and design governance.
- Drive product design excellence
- Lead UX strategy and execution for internal products and client-facing platforms.
- Ensure designs are grounded in user needs, business goals, and product outcomes.
- Guide teams across discovery, interaction design, information architecture, prototyping, and validation.
- Lead service design initiatives
- Map end-to-end journeys across touchpoints, channels, and processes. Identify pain points and opportunities across the full user lifecycle. Partner with cross-functional teams to improve both digital and service experiences.
- Establish scalable design systems and practices
- Create and evolve design systems, reusable patterns, and research-informed frameworks that improve consistency, speed, and quality across products and services.
- Embed user-centered design in product development.
- Champion user research, usability testing, journey mapping, and iterative design.
- Work closely with product and engineering teams to ensure UX is integrated from problem definition through delivery.
- Shape future-focused experience design
- Explore and apply emerging UX approaches, including AI-enabled experiences, conversational UX, and new interaction models, where relevant to product and service innovation.
Requirements
- 10–15 years of experience in UX, product design, or service design, with significant leadership experience
- Proven experience building or scaling UX teams and design practices
- Strong expertise in product design, service design, user research, and UX strategy
- Experience leading cross-functional collaboration with product, engineering, and business stakeholders
- Strong coaching, communication, and stakeholder management skills
- Comfortable working in fast-paced and evolving environments
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