Library IT Help Desk Student Supervisor

Library IT Help Desk Student Supervisors work together with End User Computing (EUC) Full-Time Staff to help supervise the EUC service desks and associated student staff. The position of Student Supervisor is intended to assist full-time staff in encouraging, supporting, and enabling the work of other student staff. EUC Student Supervisors take a primary role in training, scheduling, acting as an advocate for fellow student staff, and a representative of Full-Time Staff. As a team, we value empathy, accountability, curiosity, and transparency. Student Supervisors support the EUC's Technicians as they maintain the InfoLabs spaces, library desktops and electronic access to library resources. Technicians assist with the resolution of problems that come into the help desk throughout the day and enable our team to be the main point of technological contact for library staff, faculty, researchers, and students. Other support duties include desktop hardware and software, study room technologies, poster printing operations, and a wide variety of equipment for checkout to the UW-Madison Community.

The End User Computing Group is a dynamic group of IT and library professionals consisting of application development, digital collections development, and operations teams. We actively work within the UW-Madison and UW-System library communities to facilitate the effective curation, management, deployment, discovery, delivery, and preservation of digital and physical collections. We provide innovative, effective solutions and excellent user support. We value an understanding of and respect for equity, diversity, and inclusion in the services we provide and the people we employ.