Customer Success Manager

UserGems an AI platform that helps sales and marketing teams double their pipeline impact with the same team. Our AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion. UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems. We are looking for a Customer Success Manager who is obsessed with driving successful adoption and renewals with our customers. It's an incredible opportunity for someone who is excited to take on a lot of ownership, love technology as much as they love working with customers, who want to experience exponential personal growth, and work with talented, collaborative, and friendly people who love what they do. What you'll do as a CSM: Overall accountability for your customers' success, which includes adoption, retention, and overall satisfaction Own the renewals process and identify upselling opportunities Drive product adoption and change management projects with our customers to help them hit their strategic goals Establish a relationship of trust as a strategic advisor with each customer, especially at VP and C-levels Use UserGems to measure customer adoption and ROI for customers Partner with marketing to develop content and materials to increase customer adoption of UserGems (for example: playbooks, templates, customer stories) Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales

UserGems an AI platform that helps sales and marketing teams double their pipeline impact with the same team. Our AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion. UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems.