User Experience Researcher (Not Designer)

Deltek

Website: deltek.com
Job details:

Please note: We are hiring a UX Researcher; this is not a UX/UI design role.

Business Summary

Deltek Product Strategy is a team with a passion for delivering solutions to power success for project-based businesses. We use research and innovation to build products and experiences that connect processes across the entire project lifecycle. We are thought leaders who have a deep understanding of our customers, their industries and the challenges they face. Join us as we bring Deltek solutions to the market to help our customers achieve operational excellence

Position Responsibilities

As Deltek’s Principal UX Researcher in India, you will architect research capabilities that power AI‑first product development across a global portfolio. You’ll shift the organization from episodic research to continuous intelligence—building systems, frameworks, and processes that accelerate product decisions while deepening user understanding. This high‑visibility individual contributor role partners closely with India‑ and US‑based teams (3–4 hours overlap) and senior product leadership.

What You’ll Do

Continuous Intelligence & Validation•

Build behavioral monitoring frameworks to reveal adoption patterns, friction points, and success

• Design hypothesis‑driven validation cycles using both synthetic users and targeted human resea

rch

.• Partner with Product to implement features for continuous feedback and define meaningful metr

ics

.• Create validation frameworks that match research rigor to decision r

isk.

• Synthesize insights across analytics, research, telemetry, and support to identify strategic opportunities

Research Execution & Strategic Synthesis

• Lead studies that uncover workflow complexity, mental models, decision dynamics, and organizational context,

.• Select methods aligned to questions: contextual inquiry, usability tests, interviews,

• Guide Product Managers on when to use human research vs. AI‑augmented validation.

.• Translate behavioral signals into research hypotheses and targeted investigation.

.• Deliver strategic insights that influence roadmaps, not just issue.

AI‑Enabled Research

• Evaluate and implement AI tools for transcript analysis, pattern detection, and early usability validation

.• Create synthetic user profiles based on real data to accelerate early‑stage concept te

sting.• Define appropriate use cases for synthetic vs. human valid

ation.• Train product teams to run AI‑augmented validation while maintaining research qu

ality.• Document AI capabilities, limitations, and comparative accuracy across me

thods.• Contribute to Deltek’s emerging AI research practice through shared standards and knowledge bui

lding.

Research Operations & Strategic Leadership

• Build research repositories that make insights discoverable and actionable across leadership

• Develop participant recruitment systems supporting both deep studies and lightweight validation

.• Create frameworks linking insights to business outcomes and product metrics.

• Establish processes balancing rigor with speed for evidence‑based decisions

.• Shape long‑term research strategies across product domains to inform multi‑year roadmaps

.• Proactively identify research needs aligned with business prioadmaps

• Influence leadership with compelling evidence that bridges user needs and

You Bring Strategic Impact & Vision: Ability to identify high‑impact research opportunities, connect insights across products, and anticipate emerging needs. Turn findings into recommendations that shape product direction

.Leadership Through Influence: Build trust across distributed teams, influence senior leaders, and provide clarity in ambiguous situations.

Innovation & Process Excellence: Drive AI‑enhanced research methodologies, improve efficiency, and create scalable frameworks that others adopt

.Global Collaboration: Communicate complex insights across cultures and time zones; align diverse teams around shared goals

.Adaptability & Learning Agility: Thrive in ambiguity, rapidly learn new domains, and maintain research quality through organizational

ChangeQualifications

• Experience7–10 years conducting UX research in B2B software, SaaS platforms, enterprise tools, or complex technical products

Demonstrated expertise across methods: user interviews, usability testing, workflow analysis, survey design, and behavioral data interpproducts Portfolio showing research impact on product strategy, roadmap decisions, and business

• Proven ability to manage multiple strategic research initiatives

Simultaneously.Analytical & Synthes

• is SkillsSynthesizes insights from qualitative research, behavioral data, support feedback, and market signals into strategic recommeer needs.
• Interprets analytics, designs measurement frameworks, and links behavioral patterns to user needs.
• Uses systems thinking to identify patterns across features, user groups, and

Workflows.Communication &

• InfluenceExcellent written and verbal communication skills in
• English.Proven track record presenting research to senior leadership in ways that drive d sup
• .Clearly explains complex findings to audiences with varying levels of researchliteracy.

• Working StyleSelf‑directed, proactive, and able to identify research priorities and drive projects with minimal
• Supervision.Comfortable with ambiguity and building new processes where no playbooks
• Experienced collaborating across time zones with strong asynchronous communication and documentation habits.

• EducationBachelor’s degree in Cognitive Science, Psychology, Information Systems, Computer Science, or related field. Master’s degree valued
• AI & Analytics
• ExperienceExperience with or strong curiosity about AI‑powered research tools
• .Proficient with analytics platforms such as Gainsight, Pendo, Mixpanel, LogRocket, and Ach tools
• Combines behavioral analytics with qualitative research to measure feature success and inform

strategy.

• OperationsExperience building participant databases, insight repositories, documentation systems, and operations
• Frameworks.Demonstrated ability to establish research practices within scaling or transforming product organizations

Proficient in tools such as Dovetail, Airtable, Notion, UserTesting, Lyssna, Figma,and Miro.Domain

• Knowledge Experience researching ERP systems, financial software, project management tools, or enterprise workflow applications
• Understanding of professional services industries including architecture, engineering, consulting, construction, and government
• Strong knowledge of information architecture and complex multi‑role system design.

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