User Assistance Developer / Technical Writer for SAP Build Process Automation

SAP

Website: sap.com
Job details:
We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Where You Belong

As part of the SAP BTP Experience (BTPX) organization, you shape the future of SAP’s next generation industry-leading cloud platform products (SAP BTP). We offer a highly collaborative team environment with a strong focus on learning, recognition for initiative, and individual contributions. Your planned focus area will be the SAP Build Process Automation ecosystem, a low-code/no-code solution to adapt, improve, and innovate business processes with no-code workflow management and robotic process automation capabilities.

What You'll Build

• As a UA Developer in the SAP BTP User Assistance team, you'll create and maintain high-quality documentation, including product documentation, videos, community content, and tutorials.
• You'll collaborate closely with developers, UX teams, and central UA enablement through agile cooperation and co-creation workflows, helping shift routine content ownership to engineering while focusing on high-impact conceptual and scenario-based materials.
• You will help us drive the UA transformation by adopting AI-enabled workflows for drafting, consistency checks, and analytics to boost productivity.
• Your outcome-focused documentation will accelerate BTP adoption, reduce support friction, and empower developers to build faster on SAP's cloud platform.
  
  

What You Bring

• 4+ years of experience in creating product documentation, technical writing, UX writing, or brand/marketing communication
• Familiar with content tooling (e.g. DITA)
• Experience with facilitating meetings and collaborative (agile) working
• Proficiency with AI-supported content workflows to boost productivity while maintaining quality
• Experience in creating reference documentation and guides/tutorials for developers is a plus
• Profound knowledge of business applications, cloud software, or developer platforms is a big plus
• Ability to communicate complex technical ideas clearly to broad audiences
• Fluency in English
  
  

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448152 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

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