Case Manager, Refugee Services

OVERVIEW 

The Case Manager for the Refugee Services Program will provide intensive case management to assist and support new arrival refugees during initial placement and resettlement period, as required by state and federal contracts. The position will report to the Refugee Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Arrange housing, healthcare, social services, service provider referrals and interpretation for newly arriving refugees;
• Maintain accurate and complete case files by updating case management systems, reporting databases, and physical files; maintain confidentiality of information;
• Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement;  
• Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community; 
• Attend stakeholder meetings and work with community partners to learn about resources for refugees and make referrals when needed;
• Understands and ensures grant specific requirements for case management services are fulfilled;
• Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary; and
• Perform other job-related duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.  All job duties indicated is not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). 

POSITION REQUIREMENTS

• High School degree required; Associate’s degree from an accredited institution is preferred;
• Experience in case management or social work preferred; 
• Ability to work as a team member and independently, with high level of self-motivation;  
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail; 
• Experience with refugee populations preferred;
• Excellent communication skills with good written command of English; 
• Exceptional interpersonal skills, including keen listening ability and relationship building; 
• Proficient in the use of MS Word, MS Excel and database programs, as needed;
• Must pass a criminal background and other screening requirements;
• Must have a valid driver's license, insurance, clean driving record and personal transportation;
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.; and 
• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.

TRAINING REQUIREMENTS

• Satisfactory Completion of USCRI’s Orientation and Training; and
• Complete additional training as identified by supervisor(s) or Human Resources.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; 
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements); and 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law.