Onboarding Specialist

Uscreen is looking for the next rock star employee to fill the role of Onboarding Specialist. As an Onboarding Specialist (Level 1), you'll be the first point of contact for new Uscreen customers, guiding them through their initial platform setup and ensuring they have a smooth, positive onboarding experience. You will help customers configure their accounts, answer basic technical and strategic questions, and provide proactive support to drive successful adoption of Uscreen's platform. 🚀 What you'll do: Be a part of a collaborative and hands on onboarding experience for our most valued customers Guide new customers through the onboarding process, ensuring they successfully set up and launch their Uscreen platform Provide step-by-step assistance with account configuration and key platform and activation features Own effective client onboarding, implementation, training, and engagement; as well as provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform Establish relationships with new customers, understand their challenges, and offer strategic guidance to help them meet their goals and maximize their ROI Ensure the timely and successful delivery of solutions aligned with company standards and according to customer needs and objectives Partner with cross-functional teams to help ensure a successful and timely launch on the platform Host educational onboarding webinars as well as 1:1 trainings Mitigate churn during the launch phase by proactively addressing leading indicators Communicate with your book of customers via phone, email and text Maintain and update an accurate log of activity in the CRM system 🔥 Do you have what it takes? 1+ years of Implementation, Customer Success, and/or Account Management experience, preferably in SaaS Strong communication and interpersonal skills with a customer-first mindset Ability to break down technical concepts into clear, easy-to-follow guidance Highly organized, detail-oriented, and able to manage multiple onboarding cases simultaneously Experience with SaaS platforms, video streaming, or content creation is a plus Comfortable working in a fast-paced, remote environment High sense of urgency and ability to be flexible given the situation Willing to work as a team and put the team first Growth mindset and a positive attitude

Uscreen is a fast-growing, profitable, bootstrapped SaaS company revolutionizing how video-based entrepreneurs and creators monetize their content. Our all-in-one video membership platform empowers video entrepreneurs to build and scale their businesses through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV. More than 25,000 video creators use Uscreen to market, manage, and grow their businesses, generating hundreds of millions in revenue along the way.