US Onboarding Specialist
Inspiroz
- Location
- Navi Mumbai, Maharashtra, India
- Job type
- Full-time
About the role
Inspiroz
Website:
inspiroz.com
Job details:
Responsibility
- Schedule and conduct live video verification calls.
- Verify identity through face match, ID match, and document validation as per acceptable document guidelines
- Request resubmission of unclear, incomplete, or non-compliant documents and upload ver ified copies into the system
- Follow up with candidates who have not completed onboarding using calls, email and mes saging tools
- Identify duplicate profiles and escalate discrepancies as per defined process
- Ensure candidate profiles are complete, accurate and moved to the employee stage upon completion
- Work on all allotted cases and make calls accordingly to meet process timelines
- Maintain strict confidentiality and comply with clean desks and secure working environment requirements
- Attention to detail is mandatory due to compliance-sensitive nature of the role
- Be open to cross-training on other processes or departments as per workload and busi ness requirements
Requirements
- Minimum Graduate (Bachelor’s Degree mandatory)
- Minimum 1+ year of experience handling US voice process / US calls
- Experience in I-9 verification and compliance is a strong advantage
- Experience of handling live video interactions with candidates preferred
- Excellent English communication skills (Neutral accent mandatory)
- Ability to interact professionally with US candidates and stakeholders
- Strong attention to detail and compliance orientation
- Ability to work in US shift (10 AM – 7 PM EST, flexible ±1 hour)
- Willingness to work in a secure environment handling sensitive documents
- A strong and thorough background verification will be conducted prior to onboarding
Click on Apply to know more.
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