Website:
revoltution.ai
Job details:
Job Title: US Medical Billing Patient Calling
Experience: 2+Years
Location: Work From Office - Plot # 127-B, Citipark, Egattur Village, siruseri, Chennai, Tamil Nadu 603103.
Joining: Immediate
Shift: US Shift (Night Shift) 8PM to 5AM
Role Overview:
Responsible for contacting patients regarding billing inquiries, outstanding balances, insurance details, and payment collections while providing excellent customer service and ensuring compliance with healthcare regulations.
Key Responsibilities:
- Make outbound calls to patients to discuss outstanding balances and payment options.
- Handle inbound calls related to billing questions, insurance claims, and account status.
- Explain charges, EOBs (Explanation of Benefits), and insurance coverage clearly to patients.
- Verify patient demographics, insurance details, and billing information.
- Follow up on unpaid claims and patient dues in a timely manner.
- Coordinate with internal teams (billing, coding, insurance verification) to resolve discrepancies.
- Document all call interactions accurately in the billing system (e.g., NextGen, Athena, etc.)
- Assist patients with payment plans and guide them through payment processes.
- Ensure HIPAA compliance and maintain patient confidentiality at all times.
Required Skills:
- Strong communication and interpersonal skills.
- Good understanding of medical billing concepts (CPT, ICD codes, EOBs, AR follow-up).
- Ability to handle sensitive conversations professionally and empathetically.
- Attention to detail and accuracy in data entry.
- Problem-solving and conflict resolution skills.
- Basic knowledge of insurance processes and claim lifecycle.
Preferred Qualifications:
- Experience in medical billing or healthcare calling (AR calling / patient calling)
- Familiarity with billing software like NextGen or Athena.
- Knowledge of US healthcare system and insurance guidelines.
- Ability to work in a fast-paced environment and meet targets.
Please share your resume to hr.info@revoltution.com
Job Details:
- Job Type: Full-Time, Work From Office - Chennai(Own Transport).
- Working Days: Monday to Friday (US Shift).
- Joining: Immediate.
Click on Apply to know more.