OnSure Health LLC
Website:
onsurehealth.com
Job details:
Job Description – US Healthcare Patient Calling & Medical Records Executive
Position: US Healthcare Patient Calling & Medical Records Executive
Company Name- OnSure Health
Location: Delhi / On-site
Job Type: Full-Time
Experience: 1–3 Years in US Healthcare / Medical Process
Shift: US Shift
Job Summary
We are looking for a US Healthcare Patient Calling & Medical Records Executive who has hands-on experience in patient communication, handling faxes, and managing medical records. The candidate will be responsible for communicating with patients, coordinating with healthcare providers, processing medical documentation, and ensuring accurate and timely handling of records and requests.
Key Responsibilities
- Make and receive calls with patients regarding healthcare-related information, appointments, medical documentation, and follow-ups.
- Communicate professionally with patients and healthcare providers while maintaining a high level of customer service.
- Handle incoming and outgoing faxes related to medical records, referrals, authorizations, and other healthcare documentation.
- Receive, review, organize, and process medical records and supporting documents.
- Request medical records from hospitals, clinics, physicians, and other healthcare facilities as required.
- Follow up with healthcare providers and patients for pending or incomplete documentation.
- Verify patient information and ensure records are accurately maintained in the appropriate systems.
- Maintain confidentiality and follow HIPAA and US healthcare privacy requirements while handling patient information.
- Update patient and medical record information accurately in internal systems.
- Coordinate with internal teams to ensure timely completion of assigned tasks.
- Maintain proper documentation of calls, faxes, follow-ups, and record requests.
- Meet defined quality, productivity, and turnaround-time (TAT) requirements.
- Escalate issues or incomplete information to the appropriate team or supervisor.
Required Skills & Qualifications
- 1–3 years of experience in US Healthcare, preferably in patient calling, medical records, medical documentation, or a related process.
- Hands-on experience handling patient calls and healthcare-related communication.
- Experience in sending, receiving, tracking, and processing faxes.
- Good understanding of medical records and healthcare documentation.
- Excellent verbal and written communication skills.
- Good knowledge of US healthcare terminology and processes.
- Ability to communicate professionally with US patients and healthcare providers.
- Good computer skills and familiarity with MS Office and healthcare-related systems.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and follow up on pending requests.
- Willingness to work in a US shift.
Preferred Skills
- Prior experience with EMR/EHR systems.
- Knowledge of HIPAA compliance and patient data confidentiality.
- Experience working with medical record requests, provider offices, hospitals, or clinics.
- Experience in US healthcare RCM/BPO/KPO environments.
Key Competencies
- Patient Communication
- Medical Records Management
- Fax Management
- US Healthcare Process Knowledge
- Follow-up & Coordination
- Documentation & Accuracy
- Time Management
- Quality & Productivity
- Professional Communication
Candidate Profile
The ideal candidate should be patient-focused, detail-oriented, and comfortable handling US healthcare calls and medical documentation. The candidate must be able to manage medical records and fax-related activities accurately while maintaining confidentiality and meeting process TAT and quality standards.
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