ResultsCX
Website:
resultscx.com
Job details:
Company Description
ResultsCX is a global leader in Customer Experience Management (CXM), providing transformational solutions to over 75 brands, including Fortune 100 and 500 companies. With 30+ years of expertise, we deliver superior customer and business outcomes across sectors such as Healthcare, Media, Telecom, Retail, Banking, and Financial Services. Our innovative services and award-winning approach focus on Revenue Acceleration, Cost Optimization, and Enhanced Experience. Backed by a network of 23,000+ colleagues across 25+ engagement hubs worldwide, we excel at solving customer experience challenges and improving lives for millions of consumers.
Role Description
Patient Support Specialist
Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103
Job Type: Full-Time
Experience Required
- Minimum 6 months of experience in healthcare BPO or similar domain
Key Skills & Requirements
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office
Note: https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
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