ResultsCX
Website:
resultscx.com
Job details:
Company Description
ResultsCX is a global leader in Customer Experience Management (CXM), partnering with over 75 renowned brands, including Fortune 100 and 500 companies. For more than 30 years, we have delivered exceptional customer and business outcomes across industries such as Healthcare, Media, Telecom, Technology, Retail, and Financial Services. Our innovative, award-winning approach focuses on revenue growth, cost optimization, and improving customer experiences. With the support of 23,000+ team members across 25+ engagement hubs worldwide, ResultsCX is committed to transforming customer experiences and positively impacting millions of lives.
Role Description
Patient Support Specialist
Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103
Job Type: Full-Time
Experience Required
- Minimum 6 months of experience in healthcare BPO or similar domain
Key Skills & Requirements
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office
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