Jobman by Shunya Tattva
Website:
shunyatattva.com
Job details:
Hi Folks,
We are hiring for the below role with leading Bank.
Retention – Customer Care Associate (CCA)
Job Title: Customer Care Associate – Retention
Location: Secunderabad
Shift Time-9.30am to 6.30pm
Week Off- 6days working with Sunday fixed off
CTC: Up to ₹4.5 LPA
Need Graduate with min 1 year of experience in outbound sales from Banking domain.
Job Overview
We are looking for Customer Care Associates for its Retention team. The candidate will be responsible for handling customer interactions through both inbound and outbound calls, resolving customer concerns, and supporting customer retention.
Key Responsibilities
- Handle both inbound and outbound customer calls.
- Interact with customers professionally in Hindi and English.
- Understand customer concerns and provide suitable solutions.
- Focus on customer retention and prevent customer churn.
- Handle outbound sales/retention calls and achieve assigned targets.
- Maintain accurate customer records and update details in Excel/system.
- Ensure a high level of customer satisfaction and service quality.
Candidate Requirements
- Experience in core outbound sales is mandatory.
- Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.
- Excellent communication skills in English and Hindi.
- Fluency in English & Hindi is mandatory.
- Candidate should know any one regional language.
- Good knowledge of MS Excel.
- Should be comfortable handling both inbound and outbound calls.
- Strong convincing, negotiation and customer-handling skills.
- Target-oriented and customer-focused approach.
Preferred Background
Candidates with experience in:
- VRM / Virtual Relationship Management
- Credit Card Sales
- Insurance Sales
- Banking Sales
- Outbound Tele-sales
- Customer Retention
Interested candidates please share your updated resume on neha.a@shunyatattva.co.in
Click on Apply to know more.