TYASuite Software Solution Pvt. Ltd.
Website:
tyasuite.com
Job details:
Job description
Key responsibilities
- Lead end-to-end implementation of TYASuite solutions for enterprise customers.
- Understand customer business processes and map them to TYASuite workflows.
- Manage implementation projects, including project planning, milestones, timelines, risk management, and stakeholder communication.
- Gather business requirements and prepare Functional Requirement Documents (FRDs) and implementation plans.
- Configure the application based on customer requirements and business processes.
Work closely with customers to implement and optimize Procure-to-Pay (P2P) workflows, including:
- Request for Quotation (RFQ)
- Payment Process Integration
- Coordinate with Product, Development, QA, and Integration teams to ensure successful deployments.
- Validate API integrations, master data migration, and workflow configurations.
- Conduct User Acceptance Testing (UAT), user training, and go-live support.
- Provide functional and application support to customers after implementation.
- Troubleshoot customer issues and ensure timely resolution within defined SLAs.
- Maintain project documentation, implementation reports, SOPs, and customer knowledge base.
- Build long-term customer relationships and ensure successful product adoption.
Required Skills & Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, Commerce, MBA, or a related field.
- 2-4 years of experience in P2P ERP Implementation, Functional Consulting, Customer Success, or Application Support.
- Strong knowledge of ERP business processes, especially Procure-to-Pay (P2P).
- Good understanding of Project Management principles, including project planning, execution, risk management and stakeholder communication.
- Experience with ERP integration projects and API-based integrations.
- Understanding of procurement, finance, inventory, vendor management and workflow automation.
- Basic knowledge of REST APIs, JSON, and data migration processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple implementation projects simultaneously.
Preferred Skills
- Experience in SaaS product implementation.
- Knowledge of Project Management methodologies (Agile, Waterfall, or Hybrid).
- Exposure to SQL and database concepts.
- Experience with issue tracking and ticketing tools.
- Ability to coordinate with cross-functional and global teams.
Key Competencies
- ERP Functional Consulting
- Procure-to-Pay (P2P) Process Expertise
- Customer Relationship Management
- Requirement Gathering & Business Analysis
- Client Communication & Presentation
- Problem Solving & Decision Making
- Customer Support & SLA Management
Key Performance Indicators (KPIs)
- Successful delivery of ERP implementation projects within agreed timelines.
- Customer Satisfaction (CSAT) and implementation success rate.
- On-time project completion and milestone achievement.
- SLA adherence for customer support tickets.
- Successful ERP integrations with SAP, Oracle, NetSuite, and Zoho.
- Customer adoption and post-go-live stabilization.
- Reduction in implementation issues and support escalations.
Click on Apply to know more.