About the role
**Associate Customer Success Manager**
Whitefield, Bangalore, Karnataka, India
1 year - 3 years
**Associate Customer Success Manager**
Bangalore, India
UrbanPiper is the leading SaaS platform in the restaurant industry. We’re helping the smallest of restaurants to the largest chains across the world to grow their in-store and online commerce. Right from automating all their workflows across online delivery platforms such as Swiggy, Zomato, Deliveroo, UberEats—to building and deploying self-branded websites and apps, right to managing their walk-in customers & dine-in experiences, UrbanPiper is the preferred choice for over 40k+ restaurants.
We are backed by top VC Funds — Tiger Global and Peak XV (erstwhile Sequoia Capital) and in 2022, India’s top food aggregators Swiggy and Zomato invested in our Series B round of funding! That’s a first and only (until now) event for any startup in the food and beverage industry. Very recently we have acquired a leading food tech company in the US making UrbanPiper one of the few truly global restaurant technology companies.
Your role:
Work closely with the Technical Account Manager to identify customers’ needs, clarify information and provide solutions and/or alternatives.
Primary Responsibilities:
* Possess an in-depth knowledge about the various products of the company. Provide ongoing support to customers to manage their online menu, during merchant onboarding and post go-live.
* Work closely with the Technical Account Manager to identify customers’ needs, clarify information and provide solutions and/or alternatives.
* Work closely with the Customer Support team to facilitate issue resolution for your assigned portfolios.
* Build sustainable relationships and engage customers by taking the extra mile. Work collaboratively with other team members to provide the best customer experience to our merchants.
Additional Responsibilities:
* Prior experience in Customer Success or Relationship Management (SaaS experience preferred)
* Bachelor’s degree as a minimum educational qualification; Engineering degree preferred Strong analytical skills
* Strong language proficiency - English (Verbal and Written)
* Passion for delivering customer success, with a strong interest in taking ownership, advocating for clients and delivering long-term value
* Strong interpersonal skills and ability to collaborate and communicate with various cross-functional teams to provide business and tech solutions
* Ability to analyse and imbibe information on new products, tools, and technology. Required Knowledge:
* Strong analytical skills
* Strong language proficiency - English (Verbal and Written)
Strong analytical skills
Strong language proficiency - English (Verbal and Written)
* If you wish to be part of an organization that has managed to power the major restaurant chains, you have eaten out or ordered in from - Join us!
* If you wish to be part of a smart bunch of Pipers who will not only comfort you with our warmth, but also stress test you with our fearless attitude to do the right thing - Join us!
* If you wish to be a part of an organization that is aiming at seizing a multi-billion-dollar opportunity with a product that has proven itself in markets including India, MENA, the UK and the US - Join us!
* If you love solving complex problems in a highly collaborative, cross-functional environment of empowerment and ownership - Join us!
UrbanPiper is growing exponentially every day! An idea that was born organically in the minds of our founders is now powering tens of thousands of restaurants across India, Middle East, Europe, LatAm and North America.
Apply now if you wish to be a Piper.
