Senior Manager

What You'll Do: The most common question asked is, 'what does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role: ● Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale. ● In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time: ○ Sustainable and profitable growth ○ Building customer and partner love at scale ○ Leading a team from the front and empowering them to win based on UC's values ● Collaboration with cross-functional teams to ensure swift and robust execution. You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands What We Need: ● Minimum 1-4 years experience in an ops-related/consulting/strategy role. ● Demonstrated leadership of teams and projects – the ability to influence and lead. ● Someone who can deliver under tight timelines ● Super energetic, loves challenges and solving them. What can you expect: ● Purpose-led mission to transform life of partners while building a category defining company ● Empowering work environment with high ownership, trust and opportunities to learn and grow ● A culture of mentorship, collaboration and innovation ● A technology first mindset ● Employee benefits to meet all your well being needs

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise. Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind - Customer love: Build a platform that offers truly delightful and differentiated services Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood Technology first: Bring innovation and technology to an age-old industry As of May 2022, Urban Company had a presence in 56 cities across India, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website. "Our Mission is to empower millions of service professionals by delivering services at-home in a way that has never been experienced before." Service partners are the backbone of our platform. Our service partners are typically individual professionals working in one service category. We operate a full-stack platform to help them succeed and provide the following - Training & Certification Technology Supplies and products Insurance and Financing support Market access and brand What can you expect: A great work environment with massive ownership and growth opportunities. Work closely with the founding and the leadership team on key projects. Execute highly scalable applications & implement best. Latest tools and technology to get things done provided by the company Health insurance benefits for our employees and their family Growth opportunities within UC via our robust internal mobility program Competitive salary with bi-annual performance reviews At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.