Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste !
We are now hiring a Customer Support Specialist (Bike Expert, previous experience with e-bikes preferred, but expert knowledge of analog bikes is also welcome) to join our Brooklyn, NY team.
In this role, you'll be the first point of contact for potential customers, guiding them through the decision-making process and helping them find the perfect e-bike. Your main focus will be driving sales, answering product-related questions, and delivering an exceptional customer experience that turns inquiries into conversions.
This is a full time job, Tuesday to Saturday 9:30am to 6pm
Upway is an early-stage startup funded by prestigious investment firms such as Sequoia and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:
- You’ll work with a cool product. Electric and sustainable mobility will be ever-present in your day-to-day life, and you’ll become an expert in these topics
- A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
- Comprehensive medical, dental, and vision plans
- Life, accidental death, and long-term disability insurance
- Paid company holidays and time off
- Competitive 401K Plan with matching