Senior Content Designer

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team Upstart is on a mission to expand access to credit by using AI to make the lending process more accurate, inclusive, and efficient. We're building fairer alternatives for consumers who have historically been underserved by traditional financial institutions — especially those facing urgent financial challenges. Our web-based loan product has seen strong early traction, and as we grow our suite of solutions, we're ensuring that every word and interaction in our product experience is clear, compassionate, and deeply aligned with our users' needs. As the first dedicated Senior Content Designer at Upstart, you'll define and drive the content strategy for the entire product experience — ensuring that language is not only clear and consistent, but central to how our product earns trust, reduces friction, and delivers measurable impact. You'll help establish content design as a core pillar of our product development process, partnering closely with design, product, engineering, brand, and research teams. From microcopy and naming systems to flows and frameworks, you'll set the tone for how content empowers users, reflects our values, and supports business outcomes. This is a foundational role — you'll shape both our product's voice and the practice of content design at Upstart for years to come.

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.