Principal Product Manager, Growth

Upstart's Growth team is dedicated to creating a seamless product experience that allows customers to effortlessly discover and access Upstart's credit products, both for the first time and on an ongoing basis. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit, driving growth and unifying Upstart's product portfolio into a cohesive, multi-product marketplace. As a Principal Product Manager, you will own the strategy and execution for the product-led growth team, focusing on a company-level priority to create a seamless credit experience for customers, and cross-sell and upsell for Upstart's multiple credit offerings. You'll collaborate with cross-functional teams to drive both large-scale initiatives and smaller, data-driven experiments that optimize customer and business outcomes. How you'll make an impact: Develop and execute strategies to drive growth in loan originations, focusing on driving value for Upstart's existing customers and enhancing the product experience across multiple credit offerings to build a cohesive multi-product marketplace. Deeply understand the customer through ongoing collaboration with consumer insights, product marketing, and product teams, ensuring the borrower experience is intuitive, seamless, and meets evolving customer needs. Collaborate closely across all products at the company, and work with product managers, engineering, analytics, design, and marketing to align goals and streamline processes, ensuring cross-functional coordination and successful delivery of initiatives. Leverage data-driven insights to make informed product decisions, identifying opportunities for optimization and testing hypotheses to improve key metrics. Establish and track success metrics to assess the impact of product initiatives, ensuring continuous optimization and improved outcomes. Make smart trade-offs to inform the ongoing product roadmap, prioritizing the features with the highest ROI and experimenting when necessary What we're looking for: Minimum requirements: 8+ years experience in a product management role focused on consumer growth with demonstrated success leading a team to meet specific KPIs (e.g., lifetime value, cross-sell, upsell) Ability to build relationships and effectively collaborate with all levels of the organization, from C-level to individual contributors Ability to manage and influence through persuasion, negotiation, and consensus building Strong prototyping and experimentation skills, including hypothesis generation, A / B testing, and results analysis Preferred qualifications: Experience building consumer products for technology companies, preferably in highly regulated industries (financial services, healthcare, etc.) Proven track record of building and scaling multi-product ecosystems or marketplaces in a B2C environment. Strong customer-centric mindset with the ability to translate customer insights into actionable product features and enhancements.

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you!