Operations Manager, Home Lending

Upstart's Home Lending Operations team focuses on delivering superior and speedy service through efficient and effective operational processes. We aim to provide high-quality support to our customers while maintaining a seamless experience across all touchpoints. This team plays a pivotal role in driving improvements and ensuring customer feedback is analyzed and acted upon. As the Operations Manger, Home Lending at Upstart, you will be responsible for all the non-licensed processor performance and KPI's. This will include but not limited to, call levels, daily production, quality and schedule adherence. This role will also be responsible for a reduced capacity of processing loan files. You will work closely with the Home Lending Vertical Team and will be an integral part of the development of this team.

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.