About the role
Upstart is seeking a Bankruptcy Operations Manager who will be responsible for driving the performance of our bankruptcy associates and vendors that provide bankruptcy services. This role is crucial in ensuring that our associates and vendors meet and exceed performance and compliance expectations, enabling exceptional business outcomes and delivering a seamless borrower experience. The ideal candidate will have deep experience and knowledge managing bankruptcy processes, robust knowledge of bankruptcy laws and regulations, be a strong leader with excellent relationship building skills, is solutions-oriented, and likes to build new and improved processes and workflows. The candidate will be responsible for analyzing and managing associates and vendor performance to maximize recovery while at the same time working with the Senior Operations Manager and other operations leaders to manage all control and compliance initiatives.
About the company
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
