Senior Inside Sales Manager

Company Overview:

upGrad is a leading Indian EdTech company dedicated to providing learners with the

tools to succeed in today's fast-paced business world. We specialize in offering high-

quality online programs that align with the needs of working professionals and

students.

Key Responsibilities:

1. Team Leadership & Development:

- Oversee a team of 3-5 Inside Sales Managers and ensure each manager is aligned with their team goals.

- Conduct regular performance reviews, coaching, and development sessions with Sales Managers to ensure continuous improvement in sales processes and strategies.

- Mentor and develop high-potential team members, ensuring a strong leadership pipeline within the sales division.

2. Sales Strategy & Execution:

- Collaborate with the leadership team to design and execute sales strategies that align with the company’s growth objectives.

- Drive revenue and admissions targets by creating a high-performance culture that fosters collaboration and excellence.

- Monitor key performance indicators (KPIs) for Sales Managers and their teams, ensuring monthly and quarterly targets are met or exceeded.

3. Operations & Process Management:

- Implement sales processes, guidelines, and best practices to ensure operational efficiency and consistency across teams.

- Regularly review and optimize workflows, reporting tools, and sales technologies to improve the teams productivity and performance.

- Ensure accurate tracking and reporting of sales performance through the CRM system, ensuring all teams follow protocol.

4. Collaboration & Cross-Functional Interaction:

- Work closely with the marketing, product, and customer success teams to create a seamless experience from lead generation to customer conversion and post-sales onboarding.

- Provide feedback to the product and marketing teams to drive course improvement and the development of new offerings based on customer insights.

- Participate in leadership meetings to share team performance updates, discuss challenges, and propose solutions.

5. Data-Driven Decision Making:

- Analyze sales performance data and provide actionable insights to senior management.

- Use data to forecast sales performance, identify areas for growth, and develop strategies to improve conversion rates.

Ideal Candidate Profile:

• Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is preferred.
• Experience: Minimum of 6-8 years of experience in sales, with at least 4 years in a leadership role managing teams in a fast-paced, target-driven environment, preferably in EdTech or E-learning.

Skills:

• Proven track record in sales leadership and team management.
• Strong ability to analyze sales performance metrics and use data to drive decision-making.
• Excellent interpersonal, communication, and motivational skills.
• Proficiency in CRM software and other sales technologies.
• Demonstrated ability to create and implement strategic sales plans.