Manager/Senior Manager, Client Experience (Performance Marketing)

Unlock Health is seeking a passionate and results-driven Manager/Senior Manager to be part of our growing performance marketing client experience team. As a Manager/Senior Manager, you will be responsible for supporting a Director and other client experience team members in managing and deepening relationships with our clients, executing engagements flawlessly, coordinating internal team members, and retaining & growing accounts through upsell & cross-sell. The ideal candidate will have a good understanding of account management principles, our clients' business needs, and our service offerings. What You’ll Do Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service Develop and drive timelines, ensuring the internal team hits all defined milestones Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients’ needs Communicate client needs and relevant context with the internal client experience team in a clear and timely manner Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business Ideal Qualifications Bachelor’s degree in business, marketing, or related field 3+ years of experience in account management, client services, or related field Experience in the healthcare industry is a plus Excellent communication, interpersonal, and problem-solving skills Demonstrated ability to deliver results and exceed expectations Remote staffing, but ability to travel as necessary for key meetings Expectations: Curiosity: Seeking out what makes our clients and their organizations tick and be a student of healthcare industry dynamics and its implications for our clients Strategy: Developing account strategies and organic growth plans for clients that the account team(s) will execute, going beyond the existing scope of work Empathy: Understanding that hospitals and health systems are in a tight spot, and meeting our clients where they are today to build their confidence in tomorrow Fluency: Having fluency in speaking to what clients/prospects are facing and the ways it impacts their business, as well as in speaking to the full complement of services and capabilities Unlock offers Consistency: Assisting in delivering on our promises every day and ensuring clients never have to question whether they are getting our best with every interaction, deliverable, recommendation, etc.

Unlock Health redefines what a marketing and advertising agency can do in healthcare by breaking down walls that have existed for decades. We’ve combined the best teams in healthcare marketing to help every client live their mission – to promote, maintain, and restore health. Our “super agency” approach connects creative, content, and strategy to remove the guesswork from growth, measured by ROI technology. By bringing together the top talent in the industry, we are reshaping the future of healthcare marketing.