Customer Services Assistant

Department

Student and Academic Services

Salary

£25,448 - £26,942 per year (reduced pro rata for part time working)

Grade

Grade 2

Contract status

Open

Hours of work

Part-time

Based at

University of York campus

Interview date

To be confirmed

Posted Date

06/05/2025

Apply by

20/05/2025

Job Reference

14022

Documents

• 14022 Job Description.pdf (PDF, 307.55kb)
  
  

Role Description

The Library is seeking to recruit 3 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services

Department

The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

Three Part-time Roles Are Available

1 x evening role working 22.5 hours per week from 4pm to midnight, Thursday to Saturdays

2 x weekend role working 15 hours per week from 8 am to 4 pm on Saturdays and Sundays

Skills, Experience & Qualification Needed

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential for weekend vacancies and desirable for evening vacancies and the ability to lift and move books, furniture and equipment is essential for all roles.

Interview date: To be confirmed

For informal enquiries: please contact Nathan Williams, Services Manager, nathan.williams@york.ac.uk, 01904 323825

The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

The Library's values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.