IT Service Desk Analyst

The IT Service Desk Analyst will be responsible for providing first-line IT support to a range of users and resolving incidents and requests quickly and efficiently. This will involve responding to queries, troubleshooting issues, and providing advice and guidance on the use of IT systems and software. The successful candidate will have strong customer service skills, excellent communication abilities, and a good understanding of IT support processes and technologies.

The University of Wales Trinity Saint David (UWTSD) is a university based in Wales, United Kingdom. It was formed in 2013 from the merger of the University of Wales Trinity Saint David, Swansea Metropolitan University, and the University of Wales.