Senior Second Line Support Technician

This role is available to current employees within IT Services at the University of Leeds only. Interviews expected to be held 20 May 2025. This role will be based on the university campus. We are open to discussing flexible working arrangements. The University of Leeds is one of the top 100 universities in the world. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. As we embark on an ambitious Digital Transformation, we are investing in our IT service that is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues. As part of the Second Line Support Team you will be part of a busy team dealing with requests, incidents and technical change directed to IT Services. You will work with a diverse range of customers, technologies and devices across the University, responding to support requests and finding solutions to IT issues. With a professional approach and excellent customer service and communication skills you will play a key role in ensuring users can access core IT services. With experience of providing first and second line support in a busy and diverse IT environment, you will have experience of using and supporting Windows and/or Mac and Linux client operating systems on desktop, laptop, tablet and other mobile devices. You will be responsible for responding to more complex queries, requests and issues. You will be able to work autonomously, managing your own workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate.

The University of Leeds is one of the top 100 universities in the world. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.