About the role
Job Purpose
A key member of the Systems and Technologies team responsible for the University's Microsoft Azure and Office 365 eco-system, that in turn underpins the digital infrastructure for all staff and students at the University.
This role has primary responsibility for Microsoft Azure and Office 365 services and applications. You will provide expert specialist and technical knowledge of Windows Server based systems to provide robust services to students and staff. You will design and deliver secure and resilient IT solutions to meet a diverse range of academic, research and business scenarios.
This is a key role in the Systems & Technologies senior team and will be responsible for devising highly secure and effective solutions that meet the changing digital needs of all staff and students.
Main Duties and Responsibilities
1. Senior technical contact for Microsoft Azure service delivery and support, responsible for designing, implementing and managing Azure public cloud solutions that meet the needs of the University.
2. Additionally, act as a senior technical contact for the closely related Microsoft Office 365 services delivery and support as a member of the University's Microsoft 365 global platform administration team.
3. Assess customer needs and provide expert IT solution advice and design for a diverse range of academic and business requirements. Lead in the design of high availability infrastructure to support new corporate applications.
4. Keep up to date with all relevant security developments for the systems and ensure that risks to the University are pro-actively identified and mitigating actions put in place in collaboration with the Information Security and Networks teams. Further, ensure that the overall security posture of the systems is monitoring and appropriately managed.
5. Stay abreast of changes in the rapidly advancing Microsoft Azure and O365 services and apply this knowledge to the continuous improvement of University of Glasgow services. Analyse and disseminate relevant insight of the Azure platform roadmap (additions, changes, issues and solutions) to the other members of the team.
6. Additionally, assist the wider team with the management of the Hyper-V estate taking responsibility for ongoing operations and continuous service improvements.
7. Utilising expert knowledge of Windows systems undertake installation and configuration of virtual servers for staff.
8. Assess the suitability of different cloud and physical infrastructure options to meet business needs applying professional judgement to select the best solution and configure applications to deploy the resulting service design.
9. Plan and implement short and long-term changes to mitigate security vulnerabilities, liaise with the IT Security Team and appropriate technical / business colleagues to agree schedules incorporating effective risk assessment and impact on the service users
10. Proactive risk management via infrastructure monitoring to minimise service outage by diagnosing and fixing issues before they become critical. Identify complex cross-functional issues and collaborate across different service teams to resolve them.
11. Analyse and write concise reports for IT management making recommendations on options identified for service improvement for the benefit of users and ensure investment planning is undertaken in line with the planning cycles. Provide regular management highlight reports on plans and progress on the resulting initiatives.
12. Proactively manage complex escalated calls from first and second line, providing a fast response.
13. Use authoritative knowledge of Microsoft cloud technologies to Investigate, diagnose & solve problems involving interdependent services on a heterogenous infrastructure, coordinating with colleagues across teams.
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