Patient Registration Clerk

INTRODUCTION

Under the supervision of the Health Center Director, the Patient Registration Clerk performs patient registration, schedules appointments, instructs and assists clients with regard to completing paperwork and clinic procedures, answers and directs all phone calls, maintains a professional and confidential working environment.  The Patient Registration Clerk assists trained staff where needed and use of initiative, sound judgment and communication skills to enable efficient and effective use of the clinic and its resources.

MAJOR DUTIES/ESSENTIAL FUNCTIONS

• Controls the flow of patients in and out of the clinic.
• Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information.

• Serves as both a receptionist and liaison between patients, teammates, and staff.

• Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary.
• Maintains a clean, organized, and safe working environment.
• Maintains files and/or client database.
• Schedules appointments, records information, and effectively communicates appointment schedule to client.
• Measures key metrics important for advanced access.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• One year of experience in an office setting, preferably a medical office setting.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong customer service background.
• Knowledge of medical terminology and insurances.
• Basic knowledge of health insurance plans such as Medicare and Medicaid preferred.
• Good oral, written, and telephone communication skills; Bilingual:  English/Spanish preferred.
• Ability to work independently or in a team oriented environment and interrelate well with individuals with diverse ethnic and cultural backgrounds and needs.
• Basic working knowledge of computers.
• Typing 40 WPM preferred.

PHYSICAL EFFORT AND WORK ENVIRONMENT

• Must be physically able to sit, stand, and walk for long periods of time.  Be able to bend, lift, and carry files from one location to another. 
• Must have visual acuity and the ability to sustain long periods of computer usage.
• May sit for prolonged periods of time at a desk, or may use the telephone for long periods of time.
• The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
• Must be able to work independently with minimal supervision, be capable of making sound business decisions, and be detail oriented, alert and self-motivated.
• Must be able to effectively manage difficult situations, staff, and customers.
• Unity Health Care provides primary health care services to underserved patients in Washington, DC. As a federally qualified health center, there is a commitment to serving traditionally underserved people in the community.  Unity seeks to maintain facilities which are safe, sanitary, and serviceable.

DISTINGUISHING CHARACTERISTICS

Hours may include some evenings and/or Saturday work.   While every effort is made to assign staff to one clinic site regularly, Unity may change the assigned clinic and/or site temporarily or permanently, depending upon the need.