Workforce Planning Analyst - IEX

Partner with WFM and IT, putting customer experience at the forefront when managing through challenges. Know your tools. Build a Trusted Advisor Relationship Work independently and have a strong business ownership, while serving as a resource to others Work intakes, chats, and emails as prescribed with expected turnaround times Take specific actions to collaborate and build trusting relationships with business partners and those we serve Be a Trusted Advisor to WFM, team members and management as needed, as well as being a resource to all Business Partners – A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice Enable data-driven decisions that establish the WFM Tool team as a 'trusted advisor' Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow up to keep channels of communication open across stake holders Adjust meetings as necessary to fit within the business schedule Provide an agenda, as well as notes with appropriate action items after each meeting Collaborate with all WFM functions to support WFM Tool unification efforts and streamlining services provided Work with business partners to understand their general processes and workflow, using shadowing as an opportunity to strengthen our products and services Perform ad hoc analysis to identify trends, patterns, and opportunities to improve overall tool performance Support business areas during reported system outage and latency Educate WFM supervisors, managers, and directors on the WFM tools to help them gain an understanding and appreciation of the tools and how they can be used to more effectively help their team members become as successful and efficient as possible Assist WFM in preparing talking points for remediation plans on misses and action plans for remediation of issues Take the initiative on projects, committees, and special requests Deliver Quality the first time, every time Eliminate mistakes, increase credibility, reduce rework, maintain our Brand, Live our Cultural values Rigor, Discipline and Consistency in our daily to weekly support of our operational teams, ensuring deadlines are met and commitments are honored, while supporting an overall accuracy of work Escalate issues when impacting WFM teams Engage in productive discussions with WFM regarding the analysis of data for their respective teams Drive best practices using WFM tools Mentoring within WFM – tips and tricks, knowledge share, best practices Demonstrate innovation and improve process Offer creative solutions to improve processes Develop solutions to improve the execution of WFM Tool team support to WFM Operations and drive departmental initiatives Demonstrate an innovative mindset Seek innovative ways to streamline and increase efficiencies in our overall processes Identify ways to simplify processes/reporting/communication/tools/products so it is most effective Seek automation opportunities Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.