Business Systems Analyst PPS/AMS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: PPS/AMS (Prospective Payment Systems / Application Management Support) Client Support: Ensures successful installation, implementation, and configuration Apply analytical / quantitative approach to problem solving Knows how to obtain and use data, and comfortable with statistical concepts Utilize communication skills to influence and negotiate Utilize one's solid interpersonal skills to work with all levels of management across all functional areas, as well as business partners through internal entities Work within client ticketing system to track escalated issues, input new issues or answer issues sent in by other teams Communicate any responses back to client Implement changes as needed and outlined in contract Work directly with Optum colleagues and customers to determine and document Client PPS payment system methodology education needs Work directly with Optum colleagues and clients to determine and document Client requirements for Optum PPS product training Works directly with customers to define other project requirements, provide assistance to answer questions related to project results Assist as needed with other Reimbursement Solutions projects Engage with dedicated clients either VPN or Remote, WebEx to apply updates or Troubleshoot issues using documentation from Regulatory Support Optum Business Partners with questions around integration Compile Documentation: Processes and Procedures (including but not limited to Clients specific tracking, network configuration, rules of engagement)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.