Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
- Undergraduate degree or equivalent experience
- 4+ years of experience in software engineering with AI/ML systems
- Experience in Python or Java for backend and AI services
- Experience building voice-based or IVR systems
- Solid hands-on experience with:
- Amazon Connect (Contact Flows, routing, integrations)
- Amazon Lex (V2) for conversational interfaces
- AWS Lambda, API Gateway, DynamoDB
- Solid understanding of:
- Natural Language Processing (NLP)
- LLMs (Bedrock / OpenAI / similar)
- Prompt engineering and evaluation techniques
- Familiarity with event-driven and microservices architectures
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.