Administration Internship in Mumbai

The primary responsibility of the donor experience officer is to understand reasons for non-completion of online donation transactions, improve donor engagement, and increase the completion rate of online donations on the United Way Mumbai platform. The Donor Experience Officer will reach out to potential donors who still need to complete their transactions and provide personalized assistance, addressing any concerns or technical issues they might face.

Selected Intern's Day-to-day Responsibilities Include

• Engaging potential donors through outbound calls.
• Providing technical assistance and troubleshooting donation-related issues after receiving training.
• Actively listening to understand reasons behind incomplete transactions.
• Collecting valuable feedback during interactions to identify and address common pain points in the donation process.
• Using persuasive communication techniques to encourage donors to complete their donations.
• Emphasizing the impact of contributions to motivate donors during interactions.
• Collaborating with the campaigns team at United Way Mumbai to ensure consistent messaging.
• Maintaining accurate records of donor interactions to track progress and improve engagement strategies.
• Gathering feedback and insights to help refine the donation process.
• Contributing to enhanced fundraising results by fostering a more engaged donor base, ultimately benefiting the charitable causes supported by the marathon.
  
  

About Company: United Way Mumbai is a part of the 130+-year-old United Way movement spanning 41 countries across the world. Our mission is to improve lives by mobilizing the caring power of communities to advance the common good. We work closely with a network of 500+ NGOs and a large number of corporates for their CSR programs and workplace giving campaigns and other events. This includes designing CSR policy and strategies, due diligence of NGO partners, program implementation, employee volunteering, impact assessments and financial and programmatic reporting. United Way Mumbai creates, implements, and monitors customized CSR programs that are aligned with a company's values, products, and expertise. Our work encompasses 3 principle components - design, implement & measure.