AGENT SUPPORT SPECIALIST

Description

United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint.

We are currently seeking a customer-focused, detail oriented individual for an immediate opening as an Agent Support Specialist. 

The Agent Support Specialist is responsible for providing and maintaining a support system for our network of Direct Agents and Nationwide Vendors. Additionally, they are responsible for processing clerical tasks that continue after operating hours have concluded.

Essential Duties and Responsibilities:

• Maintain an open line of communication with Direct Agents, Nationwide Vendors, to support recovery operations

• Utilize different client provided systems to claim assignments for Agents to recover

• Process assignments that clients put on hold, or close, within a timely manner

• Review assignments that Agents have attempted to recover in order to find new information

• Acts as primary point-of-contact for Agents for any advanced needs or issues

• Ensure that Agent issues are dealt with in an efficient manner, or escalated to the proper destinations if beyond the scope of your job

• Provides regular two-way communication with the client teams

• Understanding of internal company capabilities and service, and effectively utilize these in support efforts

• Understands repossession industry and communicates effectively to Agents

2nd shift Friday-Tuesday 2:15pm - 11:15pm

3rd shift Tues-Sat 11:15p-8:15a (off Sun/Mon)

If you are a team player who is a motivated self-starter, let's talk!

Benefits & Perks:

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) Plan

• Paid vacation days

• Discounted Gym Membership

• Vehicle Purchase Program

• Career Progression

• Community Involvement

 

Requirements

Required Experience:

Required Qualifications:

• Extremely organized and highly motivated

• Excellent verbal/written communication skills

• Demonstrates commitment to teamwork

• Plans and carries out responsibilities with minimal direction

• Successfully pass drug screen and background investigation
• Must have a personal laptop with dependable internet access to perform job responsibilities effectively

 

Provides national collateral recovery, skip tracing, and vehicle remarketing.