HR Service Representative

What to Expect:

The Human Resources Representative is responsible for providing first-line HR support, guidance, and information to employees and managers. This role coordinates data and information which includes but is not limited to: processing general requests related to employment information, I-9 maintenance, leave management and FMLA review, HR-related system support, and administration and data tracking of reports. The HR Representative plays a crucial role in improving efficiency, productivity and delivery of hassle-free service to employees system wide.

How you will make an impact:

Customer Service & Support

• Respond promptly to general HR-related inquiries via phone, email and post.
• Create positive employee experience through consistent communication and accurate information on HR policies, procedures, and programs.
• Diagnose and resolve HR-related issues and appropriately escalate complex or unresolved issues to specialized HR team members.

Documentation & Reporting

• Track and document employee interactions and solutions provided.
• Maintain employee records in HRIS and other systems.
• Update and maintain electronic employee HRIS records.
• Prepare and disseminate HR related reports.
• Vendor and data management related to state and Federal EEO reporting requirements.
• Perform other administrative tasks as assigned such as special projects, HR processes, onboarding and offboarding, seniority and travel management.

Policy & Compliance

• Support leave management and tracking.
• Ensure compliance with company policies, labor laws, and regulations.
• Educate or inform employees on company policy.

Continuous Improvement

• Identify opportunities for improving HR processes and service delivery.
• Participate in HR projects and initiatives aimed at enhancing employee experience and operational efficiency.
• Other duties as assigned.

What you will bring:
Required Experience, Qualifications & Skills

• High School Diploma/GED
• Two years of customer service experience.
• One year of Human Resources and data entry experience.
• Knowledge of HRIS systems.
• Expert written and oral communication skills.
• Ability to successfully manage competing priorities.
• Ability to maintain confidentiality when handling sensitive information.
• Attention to detail related to data entry and maintaining data integrity.
• Strong problem solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• Ability to travel as required.

Preferred Experience, Qualifications & Skills

• Bachelor’s Degree
• ADP Workforce Now experience.
• TIBCO Spotfire experience.
• Experience with ticketing software.

Total Rewards:

Salary will be competitive and commensurate with experience. 

 

As a UGE employee you’ll receive the following: 

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network. 
• Discount Program: 20% off for flight tickets with United Airlines 
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance 
• Flexible Spending Accounts, Long Term Disability, 
• 401(k) 
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

 

ADA Specifications 

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• May require occasional bending and lifting up to 20, 50, 100 pounds.
• Repetitive motions that may include the wrists, hands, and/or fingers.

 

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ 

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. 

Everyday across the United States, UGE provides an array of airport operations services that include: • Customer Service • Ramp Service • Passenger Assistance • Lobby Assistance • Cabin Appearance and Aircraft Security Search • And more! United Ground Express provides service to a growing number of airlines, including: • Alaska Air • American Airlines • Avelo Airlines • Frontier Airlines • JetBlue Airways • Southwest Airlines • Sun Country Airlines • United Airlines Visit www.unitedgroundexpress.com to learn more!