Description
POSITION SUMMARY
The phlebotomy specialist will provide exceptional customer service, perform skilled specimen collections and be the face of the company. You will also be a valued asset with responsibility for new and ongoing training of clinical staff including LPNs, Mas and Med techs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform blood collections by venipuncture and capillary techniques for all age groups
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Perform data entry of patient information in an accurate and timely manner
- Process billing information and collect payments when required
- Prepare all collected specimens for testing and analysis
- Maintain patient and specimen information logs
- Provide superior customer service to all patients
- Administrative and clerical duties as necessary
- Travel to additional sites when needed
- Train new onboarding staff and provide annual competency and ongoing training to UCHC staff
Additional Duties & Responsibilities
- Ability to maintain discretion when handling confidential information. Adhere to HIPAA rules and regulations.
- Works in a cooperative fashion with other team members.
- Demonstrates proficiency with the practice management system, appropriate to job responsibilities.
- Must have a strict adherence to infection control policies and procedures.
- Assists staff training as needed at all levels.
- Acts as an intermediary between UCHC and patients when necessary.
- Travels to UCHC clinic locations on an as-needed basis
- Participates in inter-disciplinary task forces and workgroups as relevant.
- Other duties as assigned.
Requirements
QUALIFICATIONS / REQUIREMENTS (KNOWLEDGE, SKILLS, AND ABILITIES)
- High school diploma or equivalent
- Phlebotomy certification from an accredited agency is preferred
- Previous experience as a phlebotomist
- Experience drawing on pediatrics (newborns to 18 years old)
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortable working under minimal supervision
- Flexibility to work overtime as needed
- Able to pass a standardized color blindness test
Licensure/Certification
- Valid Arizona driver’s license
- Current CPR certification
Experience/Skills
- Computer literacy required with knowledge of practice management software, electronic claims, proficient in Microsoft Office products.
- Ability to communicate effectively with patients, insurance company representatives and co-workers both verbally and in writing using the English language. Ability to speak Spanish is desirable, but not required.
- Solid problem solving and decision-making capabilities and the ability to handle stressful and urgent situations primarily involving patient billing concerns.
- Well organized, ability to prioritize, good planning skills, patience, self-starter and positive attitude. Attention to detail and ability to work independently
- Ability to maintain a high level of accuracy in preparing and entering clinical data
- Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines