Quality Engineering Manager

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

As a Test Automation and Quality Engineering Manager of Information Technology at United, you will be responsible for the delivery of excellence through strategic resource planning and automation focused quality initiatives. You’ll lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards.

In this role, you will be accountable for governing quality efforts across multiple projects and/or large programs with several quality engineering & testing workstreams. You’ll collaborate closely with application teams and organizational leadership to influence best in class quality practices and advance TMMi test maturity across the enterprise.

· Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams

· Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.

· Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology

· Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)

· Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments

· Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI-first approach

· Research and resolve people and project issues; provide recommendations; escalate to senior management as needed

%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat’s needed to succeed (Minimum Qualifications):%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EBachelor%27s degree in Computer science, Information technology or similar%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E3+ years of Quality Engineering experience with managing large enterprise programs%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E3+ years of experience implementing Test Automation framework%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E3+ years of experience in supporting release automation (CICD) and application performance testing%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EExperience leading projects while supervising large teams of Quality Engineers%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EProgramming: Java, Selenium, Rest Assured and SQL%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EWilling and able to travel domestic/internationally (up to 10%)%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EListening, communication, partnership and negotiation skills%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMust be legally authorized to work in the United States for any employer without sponsorship%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cstrong%3EWhat will help you propel from the pack (Preferred Qualifications):%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EPrevious airline experience%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EUnderstanding of GenAI testing technologies%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ECSTE or any other Test Automation related certifications%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ETest Management Tools: Jira, Zephyr, Microsoft Test Management (ADO)%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAutomation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API%27s, UI and Mobile applications%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EContinuous Integration and Deployment: Harness/Github Actions or any other tools%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EUnderstanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E

Operates a global network of passenger and cargo flights.