Manager - AOG Operations

United Airlines

Salary: $102k - $133k
Experience: 7+ yrs
Location: Arlington Heights, Illinois, United States
Job type: Full-time

Required skills

Python
compliance
Root Cause Analysis
SQL
technical support

About the role

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:
The AOG Operations Manager oversees 24/7 Logistical Operations Center to ensure timely processing of AOG material requests. The manager will supervise personnel in planning, scheduling and assignment of group workloads. Management of logistics effort in support of AOG grounded aircraft utilizing company inventories in excess of $1.8B. Provide parts support effort for aircraft MEL/Placard/DF/CF recovery activities as well as handle purchasing of AOG material. The manager will manage loan and accommodation sales of company assets to other airlines and borrowing of aircraft parts from other airlines. Manage leasing of high dollar aircraft parts from OEM, Boeing, Goodrich, etc. to support OOS aircraft. Supervise air charter logistics activities to support OOS aircraft, materials/mechanics. This would include narrow/wide body international engine movement. The manager will also support GeM Missions and provide AOG Tooling movement and tracking. Provide other departments with the data necessary to perform root cause analysis on events affecting dispatch reliability. Responsible for providing a safe and enjoyable working environment through timely and effective communication, with emphasis on Dignity and Respect.

Loans, Borrows and Accommodation Sale function:

Schedules borrowed part removals, and works closely with the line stations to ensure manpower availability
Coordinates with Engineering, Inventory Planning and Boeing Technical Support to determine correct part (s) needed for borrow removal and determines best method of obtaining parts
Purchase aircraft parts from approved sources, including other airlines and aircraft parts brokers at the best overall cost to the company to support borrowed parts removals
Initializes non-routine log pages to track the borrow removal. (Special access required from Q.C)
Processes Accommodation Sales Requests
Ensures proper parts certification and works with Q.C
Supervisors to work out regulatory issues
Converts borrowed parts from other airlines both locally and internationally into a purchase or R.I.K. (Return in Kind) to avoid grounding aircraft due to minimum ground time
Works closely with the parts Pooling Administrator to evaluate pooling opportunities versus borrowed parts costs
Initializes and deletes serial numbers in the SCEPTRE data base as necessary (Special access required from Q.C.)
Works closely with the Repair and Modification Group / Internal Repair Shops to expedite parts required to affect the removal of costly borrowed parts
Works closely with A/C Records to ensure borrowed serial number numbers are tracked properly in SCEPTRE
Works closely with Controllers Group on discrepancies regarding loans/borrows/sales
Ensures the accuracy and appropriate aircraft effectivity to support borrowed parts removals by researching part numbers using IPC's (Illustrated Parts Catalogs)
Monitors AOG desk compliance with established Pooling agreements
Performs all the duties of the AOG job function as required
Maximize Loan revenue generation for United, while ensuring UAL’s Service Level targets are maintained throughout the Loans process
Ensure root cause analysis/trends driving borrows is accomplished to reduce potential for future AOG events
Develops and maintains strong airline and supplier relationships
Manage the logistics effort in support of AOG A/C and Placard/MEL/DF/CF recovery activities and Loans, Borrows and Accommodation Sales

Team Leadership
Oversee all aspects of the operational support – i.e., develop work & bid schedule, attendance and vacation
Personnel Mgt. and Training of team members to ensure a high degree of performance and inter departmental cooperation while working in a high stress environment with real time constraints
Provide management oversight and direction of the Loans, Borrows and Accommodation Sales department and support implementation of strategic AOG initiatives
Business Services (Loan revenue generation, borrows cost reduction and inventory ownership alternatives alliances

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About United Airlines

Operates a global network of passenger and cargo flights.

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