Assistant Manager - Ground Service Equipment and Facilities Maintenance Operations

United Airlines

Salary: $129k - $158k
Experience: 2+ yrs
Location: Cleveland, Ohio, United States
Job type: Full-time

Required skills

change management
compliance
customer service
HVAC
Root Cause Analysis

About the role

Find your future at United!

We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a broad spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to help your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we have some of the best aircraft in the world. Our Technical Operations team comprises aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that ensure they’re well-equipped and ready to transport our customers to their desired destinations. If you’re prepared to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Assistant Manager GX/FX is responsible position is required to supervise (GSE) ground service equipment and facilities maintenance operations at United. Responsible for the local maintenance planning and execution; productivity, accountability and dependability program execution and (SLA) service level agreement compliance delivering the optimum level of GSE and Facilities in support of safe and reliable airline operations. Excels in employee interaction, and ensures priorities are understood and acted upon. Sets expectations and gains commitment. Mentors current and new supervisors. Team building skills with M&A and union employees both internal and external to the Tech Ops Division.

Be responsible for the performance of leads, technicians and supervisors, in execution against all division and
Corporate maintenance objectives. This includes maintenance customer service level agreement (SLA)
Compliance, maintenance cycle time, all-in-service level goals/tolerances, planned and preventative
Maintenance program compliance
Excels in employee interaction, ensures priorities are understood and acted upon
Sets expectations and gains commitment
Mentors current and new supervisors
Team building skills with M&A and union employees both internal and external to the Tech Ops Division
Complete station performance goals and objectives aligning with divisional and company goals
Ensure regulatory compliance of Technical Operations activities to achieve maximum productivity and cost control
Track and analyze department performance
Identify issues and engage in structured problem-solving to assist front-line co-workers in accomplishing work
Actively involved in next shift preparation and the success of the station plan
Understand strategic resource planning and ensures adequate staffing to support operational needs
Assess and delegate the appropriate work tasks.
Complete station performance goals and objectives aligning with divisional and company goals
Ensure regulatory compliance of Technical Operations activities to achieve maximum productivity and cost control
Track and analyze department performance
Identify issues and engage in structured problem-solving to assist front-line co-workers in accomplishing work
Actively involved in next shift preparation and the success of the station plan
Understand strategic resource planning and ensures adequate staffing to support operational needs
Assess and delegate the appropriate work tasks
Lead and implement station change management initiatives
Identify issues and engage in structured problem solving
Ensure serviceable equipment is available to meet the needs of the partners supported
Maintains proactive communication and positive relations with maintenance team and customer group stakeholders
Handle accurate and effective customer reporting and communication programs while sustaining positive customer service and efficiency ratings
Lead safe and environmentally compliant maintenance operations
Supports all safety / OSHA, environmental and training programs compliance
Support safety mitigation programs and leads investigations that support root cause analysis of accidents, injuries and incidences involving ground service equipment/facility asset or team personnel. Conduct peer safety and accident review board
Conduct “routine” investigations, (as appropriate), into performance, safety (damages and injuries), complaints and other work issues
Support investigations (as appropriate) into performance, safety, complaints, and other work-related issues. Maintain regular and prompt communication, including attending local meetings, town halls, RAP sessions, e-mail/voicemail follow-up, and incident reports
Provide supervisors and technicians with guidance, leadership, direction, mentor, meaningful feedback and recognition as appropriate
Set expectations regarding performance standards for supervisors and technicians, gain their commitment under Company guidelines and CBA (if applicable)
Assist with career action planning, goal setting and employee development including but not limited to assisting Manager/Director (if applicable) with mid-year & end-year performance reviews of Supervisors

Location:
This position is based in Cleveland, OH and follows an onsite work schedule.

What’s Needed to Succeed (Minimum Qualifications)
Bachelor's degree or 4 years of relevant work experience (post-secondary education in a technical- or maintenance)
Minimum 2 years’ experience in a maintenance- related role
Knowledge of planning and execution of maintenance operations, managing a team of maintenance personnel, advanced computer skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (preferred qualification)
ASE Certification
Experience leading team of automotive or gas diesel employees
Hydraulic Experience
Knowledge of GSE-related maintenance operations
Knowledge of facilities/building maintenance skills/trades, such as Electrical, HVAC, Conveyor, Plumbing, building maintenance/systems

About United Airlines

Operates a global network of passenger and cargo flights.

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