Business Analyst

Execute tasks and contribute to best practices, methodologies, processes, tools, etc. which will enable a consistent and efficient service delivery of Uniphore Products to customers. Collaborate with internal and external stakeholders to interview, research, analyze, and derive business, technical, functional, and non-functional requirements. Analyze, document, and implement business requirements for solution performance. Design, create, and optimize solution analytics and reporting to demonstrate clear product value and client-required KPIs. Provide design guidance and UX analysis for performance optimization. Promote, propose, and deliver Uniphore's analytics solutions to customers to enable their business goals and objectives. Independently carry out meetings/discussions with customers and interpret solution requirements. Foster a positive environment that allows the team to flourish, innovate, and take risks where required. Influence and contribute to Uniphore's product roadmap based on deep knowledge of the telecom industry. Willingness to travel to Customer Locations, when deemed safe post COVID

Uniphore is the global leader in Conversational Service Automation with offices in the U.S., India and Asia. The Company's vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.