Senior Implementation Lead - US SaaS - Well Paid, Good Growth, Long Hours
Unifize
- Experience
- 4+ yrs
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
About the role
What You'll Own
1. Account-Level Implementation Ownership
- Own the full implementation lifecycle for assigned accounts: kickoff, milestone tracking, risk management, go-live, and structured post-go-live support
- Be the single point of accountability for customer outcomes across your accounts, not a coordinator, not an escalation path
- Manage multi-stakeholder delivery without escalating to founders on routine decisions
- Handle scope changes, pushback, and at-risk implementations calmly and decisively
2. Workflow and Solution Design
- Translate complex customer requirements into scalable Unifize configurations across multiple modules
- Lead discovery, ask the right questions before touching a configuration
- Anticipate edge cases, validate requirements, and design for scalability, not just functional delivery
- Push back on customer requests when the proposed approach will not scale, and document the decision
3. Execution Quality and Documentation
- Drive documentation hygiene and validation readiness across all assigned accounts
- Review and maintain quality standards for work produced by Junior ILs and Implementation Executives
- Produce account-level handoff summaries that CS can pick up without follow-up
- Build playbooks, templates, and checklists the team actively uses, not shelf documents
4. Customer Delivery and Stakeholder Management
- Run steering meetings, align senior stakeholders, and manage expectations without Leadership involvement
- Communicate progress, risks, and decisions clearly, surface problems early, not after deadlines have passed
- Maintain customer relationships through complexity and pressure
5. Junior Implementation Lead Mentorship
- Provide structured coaching to Junior ILs: documented goals, regular check-ins, and measurable development
- Develop Junior ILs from module-level ownership toward account-level readiness
- Review Junior IL deliverables and give actionable feedback, not just approval or rejection
6. Implementation Function Scalability
- Improve how implementations are run: identify patterns, standardise approaches, and build reusable assets
- Define and maintain implementation standards the team can execute against consistently
- Coordinate with engineering to close platform issues and defects on time
What Success Looks Like
Within 30 days:
- Has completed a structured review of 2–3 active implementations and produced a written assessment of gaps, risks, and patterns
- Has a clear mental model of the implementation team, handoff points, and escalation dependencies
- Has produced at least one written artifact showing structured thinking
- Is already shaping the approach on at least one active account
Within 90 days:
- Independently running at least 1 full account-level implementation with no Leadership escalations on routine decisions
- Has begun structured mentoring of at least 2 Junior ILs — with documented goals and check-ins
- Has flagged at least one delivery risk proactively before it escalated
- Has shipped at least one improved template or process the team is actively using
Within 12 months:
- Running 3+ account-level implementations on time with minimal Leadership involvement
- At least 2 Junior ILs executing module-level implementations with limited oversight, with at least one progressing toward account-level ownership
- CS receives clean, structured handoffs consistently across all accounts
- Is recognised by customers and internal stakeholders as the authoritative implementation owner
- Leadership touchpoints on routine implementation decisions have declined materially
About Unifize
Collaboration platform for regulated manufacturing and life sciences industries.
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