Position Overview:
Serves as the primary backup to the Deposit Operations Manager with direct responsibility for daily workflow oversight, queue balancing, staffing coordination, quality-control follow-up, escalation management, implementation support, and operational continuity across the combined Deposit Operations and Electronic Banking functions.
Primary Accountabilities:
- Provide day-to-day operating oversight for the department and help ensure work is appropriately staffed, prioritized and balanced across key functional areas.
- Foster and maintain productive relationships with business lines and internal partners to support service levels, issue resolution, and timely operational follow-up.
- Directly oversee workflow, staffing coordination, and control follow-up for reconciliation, legal processing, research, exception management, and related operational control activities.
- In partnership with the Operations Manager, coordinate vacations, absences, backup scheduling, and cross-trained support.
- Monitor queue aging, error trends, reconciliation break items, unresolved exceptions, and service-level adherence.
- Escalate issues requiring senior management attention and drive follow-up on control exceptions and process remediation.
- Participate in implementations or rollouts of related systems, software and process enhancements including documentation preparation, testing, employee communication, and post-implementation support.
- Support procedure redesign, implementation sequencing, and post-implementation stabilization reviews.
- Support the execution of sound internal controls, including maker-checker discipline, dual control, escalation of exceptions and adherence to established procedures for higher-risk operational activities.
- Assist with reporting, management review items, and follow-up on audit, examination, compliance and operational -risk matters impacting the department.
- Other duties as assigned.
Knowledge, Skills, Education and Work Experience:
- Bachelors Degree required.
- Five to eight years related banking operations experience required, including meaningful experience in deposit operations, electronic banking, payments, reconciliations, exception processing or closely related operational functions.
- Prior supervisory or lead experience preferred.
- AAP certification or comparable payments related training is a plus.
- Must be proficient in Word and Excel.
- Proficiency in computer software and banking systems required, including a working knowledge of operational platforms and system workflows.
- Report writing experience a plus
- Knowledge of ACH, wires, digital banking administration, reconciliations, and Positive Pay preferred.
- Must be detail oriented and possess strong analytical, customer service, written and verbal communication skills.
- Ability to handle challenging situations with poise and tact.
- Must be able to prioritize, organize, and meet deadlines in a control sensitive environment.
About UniBank
We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.
We are unique. Unique to people. Unique to business. Unique to local government.
We are UniBank. Bank Different. Bank Unique.
This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements
UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base salary for this position is $90,000 to $97,500. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
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