Position Overview
The Chief of Staff serves as a senior, trusted partner within the Office of the CEO, exercising a high degree of independent judgment, discretion, and organizational awareness. This role is responsible for managing executive priorities and information flow.
Operating with enterprise-wide visibility, the Chief of Staff ensures executive, Board, and stakeholder engagements are executed with precision, professionalism, and alignment to strategic priorities. The role requires executive presence, advanced business acumen, and the ability to anticipate needs and act decisively in a dynamic, highly confidential environment.
Primary Accountabilities
Executive Officer Leadership & Decision Support
- Serve as a key decision gatekeeper for the CEO by independently assessing urgency, risk, and alignment of incoming requests, communications, and issues; determine appropriate action, escalation, or delegation.
- Own and optimize day to day operations of the CEO’s office, including executive prioritization, time management, workflow coordination, and information management.
- Manage a highly complex executive calendar, exercise discretion to resolve conflicts, protect executive focus, and align commitments with strategic and governance priorities.
- Act as a primary liaison between the CEO and internal/external stakeholders, ensuring clear, timely, and appropriate information flow.
Cross-Functional Coordination & Enterprise Projects
- Engage regularly with senior leaders and department heads to coordinate information, resolve issues requiring executive attention, and ensure follow-through on CEO directed initiatives.
- Lead and manage complex, cross functional projects on behalf of the CEO or Bank President, from concept through execution, including tracking deliverables and outcomes.
- Prepare, synthesize, and analyze reports, presentations, and briefing materials for executive leadership and the Board.
Communication & Stakeholder Management
- Screen and manage executive communications, including email, correspondence, and inquiries, ensuring appropriate prioritization and response.
- Coordinate executive communications and support interactions with visitors, external partners, regulators, and community stakeholders.
- Arrange and manage executive level meetings and corporate events, including off site leadership meetings, fundraising events, and organization wide functions.
Confidentiality, Risk Awareness & Professional Standards
- Uphold the highest standards of confidentiality, professionalism, and ethical conduct in all matters.
- Maintain highly organized and secure electronic and physical filing systems for executive records.
Governance & Board Backup Support
In the event the primary Board Executive Assistant is unavailable, may be required to:
- Serve as a key governance partner to the CEO by ensuring Board of Directors, committee, and executive meeting processes meet institutional, fiduciary, and regulatory expectations.
- Coordinate and oversee preparation, review, and timely distribution of Board and committee materials via the Board portal, ensuring completeness, accuracy, confidentiality, and compliance.
- Support preparation and maintenance of Board minutes, records, attendance tracking, compensation documentation, and related regulatory or reporting requirements.
- Assist with onboarding and offboarding of Directors, Corporators, and Officers, including correspondence, documentation, and required filings.
Other duties as assigned
Knowledge, Skills, Education and Work Experience
Education & Experience
- Bachelor’s degree required.
- Minimum of 7 years of experience supporting senior executive leadership.
- Experience in banking, financial services, or a regulated environment strongly preferred.
- Demonstrated experience supporting Board or governance related activities highly desirable.
Core Competencies
- Exceptional executive presence, judgment, and discretion.
- Advanced organizational, project management, and prioritization skills.
- Strong business acumen with the ability to understand organizational dynamics and executive decision making.
- Governance, compliance, and risk awareness appropriate to a financial institution.
- Ability to anticipate executive needs and proactively address issues.
- Emotional intelligence, diplomacy, and the ability to navigate complex interpersonal situations with tact.
- High degree of independence and accountability.
Technical Skills
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint), Teams, SharePoint, and Board portal technologies.
- Ability to quickly learn and leverage new systems and tools to improve efficiency and effectiveness.
About UniBank
We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.
We are unique. Unique to people. Unique to business. Unique to local government.
We are UniBank. Bank Different. Bank Unique.
As a member of the IT team, you may be responsible for certain aspects of our Incident Response Program, including, but not limited to, administrative, consultative or active engagement in activities around the Incident Response Program policy and processes.
This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.
UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated salary range for this position is $108,772.00 to $135,964.00. Final offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
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