Technical Head -Cloud Managed Services

Position: Head – AWS Managed Services

Location: Noida

Work Mode: WFO

Years of Experience: 18 to 20 years of cloud experience with designing, maintaining, and administrating production environment of large applications.

Qualifications: Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.

Job Description

• Monitoring and managing service delivery operations to ensure optimal service
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of customer contracts to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Fair understanding of IT infrastructure components like Hypervisors, Virtual network environments, networking concepts, server less and containerized application environments.
• Exposure on presales discussion & demonstrating service support capability
• Lead all aspects of technology infrastructure engineering, operations, and cloud-based production systems to ensure availability, performance, and scalability
• Manage, innovate, and create new processes, automation, information security and tooling that continuously improve service delivery operations
• Administer and oversee the automation for operational efficiency and accuracies
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Managing and reporting budgets and profitability of service delivery operations.
• Drive FinOps practices for cost optimization for managed services customers
  
  

Soft Skills

• Excellent communication and conversation skills (Verbal and Written).
• Good documentation skills.
• Excellent analytical skills
• Should have a great customer handling skill.
• Able to handle unforeseen situations.
  
  

Certification

Foundational Certificates in any cloud platform

Foundation Certificates in FinOps