Deloitte
Website:
deloitte.com
Job details:
Summary
Position Summary
HRSeniorAnalystwithintheEDCHRSHRAdministrationLifecycles team
HRServicesAdministration–LifecyclesSeniorAnalyst(Maternity,Adoption ,Parental andSharedParentalLeaves& Bereavement)
Role Summary
JoinourteamofHRprofessionalsin
USI(DeloitteUS-India)supportingthe
UKHR ServicesAdministration function.Thisroleenablesasmooth,employee-centric experienceforsensitive
lifecycleevents—primarily
maternity,adoption,and bereavement —ensuring cases are processed accurately, on time (including payroll cut-offs),andinlinewithpolicy,servicelevels,anddataprotectionrequirements.Theworkis
not limited to transactions; it may also includes
direct employee support via calls and chats to guide employees through their situations.
Workyou’ll do
Aspartofthe
Lifecyclesteam,youwillberesponsibleforend-to-enddelivery across employeelifecyclecasework,withafocusonfamily-relatedandcompassionate events.
Core responsibilities
- Manageend-to-endlifecycleprocesses including(butnotlimited to):
- Maternity : notifications, documentation validation, leave set-up/updates, pay-impact coordination, return-to-work changes
- Adoption :eligibility/documentchecks,leaveandpayset-up,return-to-work processing
- Bereavement : compassionate leave processing, supportive guidance, documentation handling where applicable
- Parental and shared parental leaves: Validate and process parental and shared parental leave requests in accordance with the regulations and the company policy
- Related lifecycle activity support (as required): leave of absence (LOA), parental leave variants, and other lifecycle changes .
- Employee support beyond processing : provide end-to-end assistance through
Calls,chats,andemail ,helpingemployeesunderstandnextsteps,required Documents,timelines,andwhat Toexpect.
- Empathetic, customer-focused service : handle sensitive conversations withdiscretion, patience, and compassion while maintaining policy accuracy and confidentiality.
- Mailbox and case management : triage, prioritize, allocate, track, and close cases withcompleteandaccurateaudittrails.
- System transactions and data integrity : complete SAP (HR system) updates
accuratelyandwithindeadlines, ensuringalignmenttoprocedural guidelines and payrolltimelines.
- Servicedeliverymanagement:meetservicelevelagreements(SLAs) and supportdeliveryagainstkeyperformanceindicators(KPIs)bymonitoringvolumes, flagging risks, and escalating potential breaches. Prioritize requests such that the payroll deadline is met.
- Quality checks and peer review : perform daily transaction checks/quality audits; sharefindings,trends,andcorrectiveactionswiththeteamlead/assistantmanager.
- Escalation handling : act as a point of contact for complex cases from analysts; escalate exceptions, policy ambiguities, and high-risk items to the assistant manager as needed.
- Reportingandcontrols : prepareandrundaily/weekly/monthly andad-hocreports; validate accuracy of system updates and report outputs.
- Process improvement : identify efficiency and quality improvement opportunities; support implementation with the assistant manager (templates, SOP updates, automation ideas, clearer checklists).
- Compliance : ensure adherence to QRS (Quality and Risk Standards) first line of defense activities and applicable data protection requirements, especially due to the sensitive nature of these cases.
- Stakeholder coordination : liaise with relevant HR teams and internal partners to resolvedependenciesandensureseamlessend-to-endcompletion.
Key skills
- Empathy and emotional intelligence to support employees during life events while maintaining professionalism and boundaries
- High attention to detail and strong ownership from case receipt through closure
- Strongwrittenandverbalcommunication;confidenthandlingcallsand chats
- Structuredproblem-solvingandabilitytomanagecompeting priorities
- Comfortable working with case queues, deadlines, and transaction-heavy processing
- StrongMicrosoftOffice(Excel,Outlook,Word, PowerPoint)
Qualifications Required
- Anygraduatedegreewith4–6yearsofrelevantwork experience
- ExperienceinHRadministration/HRoperations,ideallyinemployeelifecycle casemanagement
- Shouldbeagraduateinanystream;however,MBAorpostgraduatequalificationin Human Resources (HR) or a similar educational background will be preferred.
Preferred
- WorkingknowledgeofSAPorsimilarHR systems
- ExperiencesupportingUK/EMEAHR administrationprocesses (orworkingacross timezones)
- Priorexposuretocasemanagementtools andstandardizedquality/audit practices
Worklocation& shift
- Location: Hyderabad
- Shift: 2:00PM–11:00PM(alignedtoUKsupport coverage).
- Thefirmfollowsahybridworkmodel,anditmaybeadaptedtomatchthebusiness requirements in future
The team
TheUSIteamatHyderabadsupportstheDeloitteorganizationintheUKwithawidevariety of capabilities like financial reporting, HR and financial transaction processing, administrativeserviceandhelpdesksupport,marketingandIT services.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 326720
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